Market Trends: Contact Center Vendors Face New Threats From CRM, CPaaS and Digital Channel Vendors
Already have a Gartner account?
Contact centers have long controlled customer service. But as technologies, AI and composable software evolve, contact center, CRM-CEC, CPaaS and digital customer service vendors encroach on each other. Contact center vendors must proactively plan for this convergence to avoid obsolescence.
Order Amount: $1,295.00
For help or information on purchasing documents
Please provide your profile information.