Create a Gartner Account

IT Service Desks Adopt Call Center Best Practices/Technologies

Sign In

Already have a Gartner account?


IT service desks need to treat clients like valued customers, rather than problematic end users. The best practices and technologies used by external call centers to provide excellent customer support should be leveraged by IT service desks.


Order Amount: $195.00


For help or information on purchasing documents contact us.

Please provide your profile information.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.