Create a Gartner Account

Case Study: 3M Uses Storytelling to Uncover Tacit Knowledge


Sign In

Already have a Gartner account?

Summary

Storytelling helped 3M record the decision logic of employees who know how to deal with potentially catastrophic outages. The technique enables companies to capture crucial knowledge that isn't in training manuals.

Pricing

Order Amount: $95.00

Help

For help or information on purchasing documents contact us.

Please provide your profile information.



By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.