Case Study: Learn Some Lessons From TXU Energy's Operational Intelligence System


Archived Published: 21 September 2011 ID: G00219088

Analyst(s):

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Summary

The knowledge gained by TXU Energy when it implemented its process-monitoring system is applicable to organizations that need to improve the effectiveness and service levels of complex, end-to-end processes that encompass heterogeneous business applications.

Table of Contents

  • Analysis
    • What You Need to Know
    • Introduction
    • The Challenge
      • Customer Onboarding (Enrollment and Move-In)
      • Disconnect/Reconnect
    • Applications
    • Approach
    • Runtime
    • Results
    • Critical Success Factors
    • Lessons Learned
  • Recommended Reading
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