IT Glossary



touchpoint

A contact point between an enterprise and its customers. Touchpoints may occur in any channel (e.g., via phone, the Web or direct contact with a salesperson).


Become a Client

Call us now at:

+1 800-213-4848

or

Contact us online 

Free Research
Discover what 12,000 CIOs and Senior IT leaders already know.
Free Access

Stay Informed About New Special Reports