Press Release

Sydney, Australia, February 27, 2011 View All Press Releases

Gartner Announces Winner of 2011 Business Intelligence Excellence Award for Asia Pacific

 Singapore’s Land Transport Authority has won the 2011 Gartner Business Intelligence (BI) Excellence Award for Asia Pacific.

Run for the second time in Asia Pacific by global technology research and advisory firm Gartner, the Business Intelligence Excellence Award recognises and rewards the most successful recent BI implementations by end-user organizations.

The Gartner BI Excellence Awards attracted submissions from 20 organizations in six countries across the Asia Pacific region, representing industry sectors including consumer goods, retail, banking and financial services, professional services, pharmaceuticals, education and government.

Gartner’s BI research analysts evaluated the applicants and selected three finalists, who presented their case studies to almost 300 delegates at the Gartner Business Intelligence and Information Management Summit in Sydney last week. Delegates then voted to select the award winner.

Speaking at the Summit, Jonah Ong, IT Manager, Application Service for the Land Transport Authority, said the key to success was having involvement and ownership from the business users of the data throughout the organization, including policy analysts and transport planners.

“We have proven that business intelligence is effective even in public administration,” said Mr Ong. “By developing a robust enterprise data management framework, we now have better use of data in planning for transport needs. For example, we can plan the construction of bus shelters and service frequency using accurate and real-time customer data. We process more than 12 million transactions per day on public transport, so that is a high volume of information.”

The solution involved a large central data warehouse and analytics tools. Return on investment for the project includes cost avoidance of 19 percent per annum, and manpower productivity saving of 13 percent per annum. The next step for the project will be analysis of congestion data in the bus, rail and car network.

“It gives us the ability to think the next generation ahead in seeking sustainable solutions to everyday problems for Singaporean transport users.”

Ian Bertram, Gartner managing vice president and chair of the 2011 Gartner BI Summit, said the quality of the presentations from all three finalists was outstanding and demonstrated global best practices.

“This award program shows that successful BI can be done,” said Mr. Bertram. “Despite obvious differences in scale, industry and business strategies, the approach of all three finalists was innovative and delivered obvious results and benefits to their organizations.”

For further information about the Gartner BI Excellence Awards for Asia Pacific, please visit:

About Gartner Business Intelligence Summits

The Gartner Business Intelligence Summits provide the insights, frameworks and best practices to implement BI, analytics and performance management initiatives for better decision-making and business performance across the organization. Through a unique mix of analyst and peer interaction, it helps make the case, drive adoption, create and sustain successful BI strategies.

The Gartner Business Intelligence & Information Management Summit in Sydney took place February 22-23 at the Sydney Convention & Exhibition Centre. Additional information is available at

About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner's comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has more than 15,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit

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