Press Release

STAMFORD, Conn., March 7, 2013 View All Press Releases

Gartner Announces Winners of the 2013 Business Process Management Excellence Awards in North America

Winners to Present Case Studies at the Gartner BPM Summit 2013, April 2-4 in National Harbor, Maryland

Gartner, Inc. today announced the three winners of the Gartner Business Process Management (BPM) Excellence Awards in North America. They are Intel, Banco Supervielle and the San Joaquin County Justice Department.

Through this awards program, Gartner spotlights excellence among organizations that take a BPM-centric approach to improving their business performance and have seen exceptional results from doing so.

"These organizations have demonstrated excellence in leveraging BPM, both as a management and a technology discipline, to realize cost savings, drive continuous growth and achieve customer excellence in a variety of industries," said Bruce Robertson, vice president and distinguished analyst at Gartner. "They saw BPM make a significant contribution to driving key business outcomes and boosting business performance. Come hear what they have to say about their success but also their lessons learned along the way."

Each company will describe its award-winning BPM expertise in case study presentations and answer questions about its experience at the Gartner Business Process Management Summit 2013, running from April 2-4 at the Gaylord National Resort and Convention Center in National Harbor, MD.

The winners will deliver presentations in three categories as follows:

  • Banco Supervielle (Argentina): Best Business Outcome Driven by BPM - Banco Supervielle has grown exponentially via merger and acquisition (M&A). Its recent "DNA — High-Performance Culture Program," led by a Supervielle team with the support of Deloitte & Co. consultants, has generated business outcomes via BPM that improve customer service and time-to-market, while reducing cost-to-income. Their Retail Product Sales BPM project reduced customer service time 70 percent, while operating costs lowered 20 percent by curtailing document transportation and 50 percent less printing. In credit analysis and customer scoring, BPM work reduced the number of transactions that require human intervention for approval from 50 percent to 5 percent.

  •  San Joaquin County Information Systems Division (California): Best BPM Organization - San Joaquin County, pressured to deliver better citizen service with decreasing resources due to U.S. economic challenges, established a business-driven BPM center of excellence (COE) with strong communications, governance, training and staff expertise. The BPM COE drove Integrated Justice Information System (IJIS) changes that improved public and employee safety and service delivery while increasing revenue: access time in police vehicles was reduced to three seconds, probation officer caseload efficiency gained 25 percent and more officer time was spent improving public safety.


  • Intel: Most Effective Use of BPM Technology - As part of the ongoing efforts to optimize supply chain performance, Intel's IT and Global Sourcing and Procurement teams applied BPM methods and technology to dramatically improve the processing of indirect purchase orders. The cycle time of shopping cart-to-purchase order processing improved from five days to less than 24 hours average (70 percent took less than 12 hours). The intelligent Business Process Management Suite (iBPMS)-based solution included embedded "in-process" business intelligence (BI), predictive analytics for nondeterministic decisions, self-service business rules and provided the process owner real-time visibility.

The following organizations received honorable mentions:

  •  Best Business Outcome Driven by BPM: PSCU
  •  Best BPM Organization: Pershing LLC, a BNY Mellon company
  •  Most Effective Use of BPM Technology: The Ottawa Hospital

The identification of a Gartner Award winner or finalist is not an endorsement by Gartner of any vendor, product or service. More information on the Gartner BPM Excellence Awards 2013 is available at

About the Gartner Business Process Management Summit 2013

BPM can be fraught with challenges, due to the scale and breadth of skills, attributes and tools needed to be successful. For those new to BPM, the BPM Summit will help delegates take the first steps, establish the skills required and identify the right technologies. For those who are more experienced, the BPM Summit will provide visibility into the future and help them learn to make their processes smarter with intelligent business operations and gain insight into the next generation of BPM: truly transforming the way the business operates via a less control-oriented, more agile BPM approach.

For further information about the Gartner Business Process Management Summit 2013 taking place April 2-4 in National Harbor, please visit You can also follow the event on Twitter at using #GartnerBPM. Members of the media can register for a press pass by contacting

About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner's comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit

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