With Gartner Symposium/ITxpo 2013 in Orlando kicking off in October, we asked David Willis and Tina Nunno, vice presidents and distinguished analysts at Gartner, to share their views on what is going on in IT right now and what key trends will be discussed at Gartner Symposium/ITxpo this year.
Q: Given the rapid evolution of the powerful combination of mobile, social, cloud and information — what are CIOs and senior IT leaders feeling right now?
David: Great business leaders have exciting ideas for what they want to do with technology and perhaps even feel some frustration at not being able to get there as fast as their competitors. The CIO has to build on the desires of business leaders, recognizing that they are a lot more technology savvy than they were even a few years ago.
The key question for the CIO becomes this, “How does a digital leader interact with other digital leaders in the same organization?” It’s also important to recognize that the Nexus of Forces (the combination of mobility, social interaction, cloud computing and information) is made up of elements that are largely exploratory. It isn’t always clear what the payoff will be when you approach an employee engagement project or attempt to better understand your customers through big data. But this is where leaders are placing their educated bets, and leading organizations will ultimately get results. The risks of not knowing exactly what you’ll find — what the payoff is, when it will happen, how much it will cost to get there — can make operationally focused CIOs uncomfortable. It isn’t the traditional set of IT projects that would have been approved a decade ago.
Q: What kind of challenges are IT leaders facing as a result?
Tina: The biggest challenge right now is that many organizations have lots of desires when it comes to technology, yet very little discipline — and not enough patience to really understand what the implications are of how technology is used. Taking full advantage of the opportunities offered by the nexus requires some degree of organizational maturity, or at least a shared philosophy as to how technology will be leveraged. Technology is only as good as the organization, in many cases. If we really want to embed it, it will up the ante for the entire organization as to how it is consumed.
Q: How will Gartner Symposium/ITxpo 2013 help IT leaders seize opportunity in the digital world?
David: It’s safe to assume that your customers are immersed in technology, but it’s important to realize that the technologies themselves will come and go. What matters is the long-standing relationship between the customer and the set of services the organization provides — the interaction or dialogue that you will be having with them. How can you turn a dialogue into a relationship? How do you establish lasting trust? That’s an important aspect of this year’s Gartner Symposium/ITxpo agenda.
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. Gartner's annual Symposium/ITxpo events are key components of attendees' annual planning efforts. IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency.
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