Press Release

STAMFORD, Conn., September 24, 2014 View All Press Releases

Gartner Says 80 Percent of Businesses Will Find Growth Constrained From a Lack of New Data Center Skills by 2016

Gartner Analysts Will Examine the Skills Needed for New IT architectures at the Gartner Data Center, Infrastructure & Operations Management Events 2014, November 24-25 in London, and December 2-5 in Las Vegas

Gartner, Inc. today said that capacity planning and performance management skills within IT infrastructure and operations (I&O) teams are no longer sufficient to meet business needs in the digital economy era.

By 2016, the availability of capacity and performance management skills for horizontally scaled architectures will be a major constraint or risk to growth for 80 percent of major businesses.

"While major organizations continue to maintain and sustain their conventional capacity-planning skills and tools, they need to regularly re-evaluate the tools available and develop the capacity and performance management skills present in the Web-scale IT community," said Ian Head, research director at Gartner. "Web-scale IT organizations do things differently — they learn from one another. Conventional IT organizations can use some of the Web-scale techniques heading for mainstream adoption in the next three years."

To help I&O professionals focus their efforts, Gartner recommends the following action:

Embrace stateless application architectures and horizontally scaling infrastructure architectures to improve capacity and performance management

Web-scale organizations extend the virtualization concept by architecting applications to be stateless wherever possible (i.e., not recording and relying on user session data to function) and to work within a horizontally scaling infrastructure that facilitates rapid and near-real-time reallocation of resources. Furthermore, workloads associated with these applications must be standardized and categorized (e.g., latency-sensitive and compliance-driven workloads) to enable the infrastructure team to assign infrastructure resources appropriately. These vital characteristics of Web-scale IT form the foundation for capacity and performance management.

Services constructed in this way are better equipped to scale geographically and share multiple data centers with limited impact on user performance. This approach also blurs the lines between capacity planning, fault-tolerant designs, and disaster recovery. Because individual virtual machines, nodes and then larger parts of the infrastructure may be lost, careful adjustment of both application and infrastructure will allow graceful performance degradation.

Develop demand-shaping techniques to provide acceptable performance

Demand shaping uses various techniques to adjust the quantity of resources required by any one service so that the infrastructure does not become overloaded. Gartner predicts that through 2017, 25 percent of large organizations will use demand shaping to plan and manage capacity, up from less than 1 percent in 2014.

Techniques for demand shaping include limited launches — sometimes known as "canary launches" — where new functionality is released to a limited section of the user base. The take up and load can then be measured and extrapolated to the wider user base and decisions made to allocate more or fewer resources to the new services as they are rolled out to different segments of users. "Dark launching" is also used to estimate and shape demand. In this case, functionality is released, usually to a subset of the user base, but users are not notified that the functionality is available.

IT leaders must plan both the application and infrastructure architecture carefully. Infrastructure and product teams must work together to use application functionality, which allows an orderly degradation of service by reducing nonessential features and functions when necessary. Such techniques will allow limited IT resources to be shared among different applications, providing an acceptable user experience and keeping vital applications running in the event of any difficulties with IT infrastructure.

Become proficient in operational analytics tools and big data capabilities

The different architectures and the vastness of Web-scale IT organizations make traditional capacity planning tools of limited utility. Demand shaping requires different functionality than current off-the-shelf tools provide, and different organizations will adapt different Web-scale techniques to fit their requirements. However, the common theme is extensive use of large volumes of operational data to plan IT capacity.

In-memory computing and deep analytics tools are generally used to extract the required information directly from the infrastructure and from instrumentation built into applications. This information is used to inform real-time decisions to allocate resources and manage potential bottlenecks. Similar functionality is also used to model the impact of moving workloads and to simulate the effects of potential infrastructure and application changes.

"These operational skills and tools are currently unique to each Web-scale organization and are not yet available in most end-user organizations," said Mr. Head. "However they will be in increasingly high demand as large organizations of all types begin to pursue the tangible business benefits of a Web-scale approach to IT infrastructure."

More detailed analysis is available in "Capacity and Performance Management Form the Basis of Web-Scale IT." The report is available on Gartner's website at http://www.gartner.com/doc/2690719.

Gartner analysts will examine the importance of capacity and performance management skills at the Gartner Data Center, Infrastructure & Operations Management Summit 2014, being held on November 24-25 in London, and the Gartner Data Center, Infrastructure & Operations Management Conference 2014, held in Las Vegas on December 2-5. For further information about the Summit in London, please visit http://www.gartner.com/eu/datacenter. More information on the Las Vegas event is at http://www.gartner.com/technology/summits/na/data-center/.

Information from the Gartner Data Center 2014 events will also be shared on Twitter at http://twitter.com/Gartner_inc using #GartnerDC. Members of the media can register for press passes to the events by contacting rob.vandermeulen@gartner.com.

About the Gartner Data Center, Infrastructure & Operations Management Summit 2014

At the Gartner Data Center, Infrastructure & Operations Management Summit 2014 Gartner analysts will explain how IT leaders must act quickly to take charge and lead data centre transformation — or risk being left behind. The Summit will provide actionable strategies to help decision makers balance the need to deliver reliable IT services with the need to drive digital innovation in their businesses.

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