In your experience, is it important to have written SLAs with data-as-a-service providers to ensure quality, availability and responsiveness?

Data Management Process Management Relationship Management

Yes, written SLAs are essential54%

Maybe, but SLAs can be more casual/verbal45%

No, written SLAs are not essential1%

91 PARTICIPANTS

505 views1 Upvote1 Comment

Director in Manufacturing, 1,001 - 5,000 employees

Yes on SLAs. I’ve written this on other threads. I don’t recommend SLA penalties. It can be very challenging to extract penalty payments. Instead reverse it and offer performance bonus. Use two or three levels of bonus performance levels. The initial contract has the base level of performance that you need or you will cancel. Everything above that could be a performance bonus

1

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