How have your customers expectations changed as a result of the pandemic?

Millenials expect digital, online service options.72%

Boomers expect shorter communications.43%

Despite a lack of attention span, younger generations prefer longer communications.17%

<1-2%30%

3-5%45%

>5%23%

Privacy12%

Employee Dissatisfaction31%

Creating a digital wall with customers18%

Security/Compliance18%

Validity/reliability of responses18%

Other (please note in the comments below)0%

No problem, bring it on3%