Do you think there will be further violence in the next few months in the US?
I don't know.5%
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How do you govern ITSM in such a complex environment? Consolidate, but tolerate autonomy? Consolidate, but leverage only one integrator? We're a large organization of 100k humans, spanning 400 sites, nearly every country, with multiple Service Now instances for HR, IT, Budget, and Procurement across CONUS and OCONUS. We handle millions of transactions annually, but we're grappling with cross-instance integrations and the velocity of bringing change into operation. Centralization added complexity, risk, and hindered new capabilities. Scoped applications have note simplified transfers of workflows. Autonomy looks promising but raises concerns about consistency. What's your approach, and what are the pros and cons you have experienced? Do your integrators appear to sabotage other integrators? Has anyone found utopia in this topic?
Little effort to identify what services are consuming what resources16%
Little effort to understand pricing tiers of resources41%
Little effort to update surrounding components (e.g., networking) when migrating an existing on-premise service to the cloud32%
Little effort to migrate workloads between environments (e.g., on-premise to public cloud) when trying to save on infrastructure/service costs8%
Little impact to success of application performance based on license limitations0%