What are you doing to connect with employees remotely?
I make an investment in every team I have and I take a lot of pride in that. I invest my time in understanding where people are coming from. I can't ask somebody to come in on a weekend if they have to take care of their mother or they're going for a procedure. I have to understand what's going on.
I'm still surprised by the lack of genuineness in some leaders. When they’re checking in with someone they’ll say, "How's everything going? Okay, great." Or they’ll have a structured approach like, "How's everything going, everything on track, etc.?" They treat it like a scrum, so they're done in six minutes and there wasn't a real personable piece in that interaction at all.
I miss gemba walks, where I could manage by walking around those that I used to have in the office. It personalizes you. Employees see you as a person rather than just a role within the organization, and that is very different.
When a boss or a leader checks in with people remotely, they immediately think that they have done something wrong. But in some organizations, that’s a sign that there is not much psychological safety. They don’t think their boss is reaching out to them to have an open conversation. While there are some apps you can use to randomly meet other people for conversation, like Hallway and Donut on Slack, there is still a bit of trepidation for the other person, especially if they are an individual contributor. That will be a hard problem to solve.
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No plans on undergoing a migration yet34%
Currently deploying SAP S/4HANA27%
Migrating to SAP S/4HANA within the next 1-2 years19%
Migrating to SAP S/4HANA within the next 3-6 years10%
Already have SAP S/4HANA in production9%
Yes30%
It’s being considered40%
No24%
Don't know5%
It's true, we’re missing the small talk. Before we could just ask, "What show did you watch?" and we could see somebody's stress or hear it in their voice and maybe help them afterwards. We could tell our lead, "By the way, I just heard from so and so. You might want to check in with them." That whole dynamic is lost.