What are innovative companies doing to shape online experiences based on customer focus?
CEO in Services (non-Government), Self-employed
The best online experiences are driven by industries and companies that truly understand what terms like human-centric means. They are exceptionally creative in using the human experience to evoke an emotion — whether that means homing in on our foibles, celebrating our collective spirit, or exposing our vulnerabilities. They are masters at translating the human experience into the digital experience.Senior Information Security Manager in Software, 501 - 1,000 employees
Companies that are succeeding in online innovation really and truly understand their customers. Too many firms focus on what their consultants say but don’t have deep insights into what their customers want and need. Those that have that understanding, combined with staff who can deliver on that, are able to deliver a great online experience.CEO in Software, 11 - 50 employees
The definition of "online" is changing, especially as it relates to customer experience and engagement. Edge computing and in many cases the (a) metaverse will be the next evolution in providing a deeper more interactive engagement with customers.Content you might like
No plans on undergoing a migration yet34%
Currently deploying SAP S/4HANA28%
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Migrating to SAP S/4HANA within the next 3-6 years9%
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Excited! Their collaboration could redefine phones33%
Cautiously optimistic - Let's see what they can deliver61%
Meh - I'm not sure if the partnership will live up to the hype6%
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Chief Information and Technology Officer, 1,001 - 5,000 employees
It always goes back to the requirements. As an example: we just went through a privileged account management RFI that we then moved to RFP and one of the requirements was that it needed to be highly available. In other words, ...read moreChief Information and Technology Officer, 1,001 - 5,000 employees
We do what we call “Career Life Plans” on a quarterly basis with all our staff. This entails looking at both your career goals and life goals and how we might be able to help enable each of these. It’s important to look at ...read moreChief Information and Technology Officer, 1,001 - 5,000 employees
We put a roadmap in place with a defined methodology. We’ve been using the OGSI methodology for a very long time, which aligns the IT organization with the company's business imperatives up to two or three years down ...read more