What are innovative companies doing to shape online experiences based on customer focus?

189 views3 Comments

CEO in Services (non-Government), Self-employed
The best online experiences are driven by industries and companies that truly understand what terms like human-centric means. They are exceptionally creative in using the human experience to evoke an emotion — whether that means homing in on our foibles, celebrating our collective spirit, or exposing our vulnerabilities. They are masters at translating the human experience into the digital experience.
Senior Information Security Manager in Software, 501 - 1,000 employees
Companies that are succeeding in online innovation really and truly understand their customers. Too many firms focus on what their consultants say but don’t have deep insights into what their customers want and need. Those that have that understanding, combined with staff who can deliver on that, are able to deliver a great online experience.
CEO in Software, 11 - 50 employees
The definition of "online" is changing, especially as it relates to customer experience and engagement. Edge computing and in many cases the (a) metaverse will be the next evolution in providing a deeper more interactive engagement with customers.

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