Will IT always be seen as a cost center, or is that view beginning to evolve?

401 views1 Upvote5 Comments

CEO in Software, 11 - 50 employees
There's a big difference between people understanding where the value of IT is and how to justify that value from a strategic standpoint for the company, and the ability for those people in IT to articulate that position effectively with management. And IT is G&A, but I think many of us would argue that IT should also be a center of innovation, which is traditionally not thought of as G&A. It's thought of as engineering or R&D.
Chief Information Officer in Software, 1,001 - 5,000 employees
I feel like things are changing. We are seeing more and more IT leaders not reporting to CFO and being part of a G&A function on the traditional side. We're moving to the business side of the house.

I just want to run IT as a business. I refuse to be called a cost organization. I want to know how we're adding value, so I'm driving metrics in our team because I want us to show numbers for anything directly related to our sales, whether it's our Customer Zero program, E-commerce, etc. I want to show how we're driving and how we're doing case deflections, conversions and renewals. We're right alongside our peers helping to digitize all of our customer and partner experiences.
Enterprise Interaction Architect in Hardware, 10,001+ employees
Sales and Marketing are, typically, still cost centers, but plenty of organizations value them and expect them to innovate. I'm not sure that phrasing the question that way is helpful.
CTO in Education, 1,001 - 5,000 employees
Depends on the industry. I work in Education sector therefore our IT is always a cost center and we don't return any income. Actually we are the top spending unit.
CIO in Education, 1,001 - 5,000 employees
Generally, yes, but there has clearly been evolution over the last several years that will likely continue to evolve.

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