When trying to introduce new applications/tools, what are the top challenges you face?

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Director of IT in Software, 1,001 - 5,000 employees
One top challenge is that people are very tied to their tools.  Their tools are their babies. It's what helps them be successful. So when you come to them and say, "These 10 tools that you're using, they're all going to go away and you're going to do that same thing inside of a different tool." There's a lot of doubt and fear that's attached to that. And so that leads into the change management aspect of how you help those folks through managing the fear of change and the resistance of change, which is the immediate reaction that you get when you say, "You know your day to day, but now we're going to change that up. And I don't do your job but I'm telling you that you're going to have to do your job with a different tool." Bridging that gap and developing that trust is a large hurdle we had to overcome.  You need to come from it with a people first approach.  That's about demonstrating to your stakeholders that you understand their point of view.  Another challenge is speed.  A lot of the efficiencies also are associated with cost savings, and that becomes more top of mind with COVID.  So when you are retiring applications for a new application, sometimes you're predicated by those different timelines. So the speed at which we had to execute in order to be successful was not ideal, so to speak.
CIO in Software, 51 - 200 employees
User adoption, convicing users and departments at all levels to stop using old apps/tools and start using new tools.
Resistance from them is inevitable.
CTO in Healthcare and Biotech, 11 - 50 employees
Lack of interest by users to use the apps/tools, even though they know the benefits of using them. In most cases I’ve seen that they think they will be working more instead of less.

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