We are reviewing the size of our IT Services team and seek guidance/benchmarks of staffing levels based on the size of the user community. Typical services include helpdesk, networking, databases, cloud support, asset management, change management, security etc.
The role of the orchestrator in a digital ecosystem is important. How do you decide whether to take a directive or a facilitating approach as an orchestrator? What influences your choice, and can your position change over time? I’m very interested in hearing your thoughts and experiences.
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