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Thinking about your organization as a whole, what would you say are its top business objectives for the next two years?

Growth / market share

Digital business / digital transformation

Profit improvement

Innovation / new products

Customer focus

Corporate M&A

Technology Improvements

Cost Optimization

Operations improvement

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Have you been "Zoom-bombed" in the last two weeks? https://www.nytimes.com/2020/04/03/technology/zoom-harassment-abuse-racism-fbi-warning.html?action=click&module=Top%20Stories&pgtype=Homepage 

Yes

No

Is this really a thing?

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A friend of mine recently asked me a crunchy question that I thought you all might find equally thought provoking. I also wondered what other people are experiencing... "What's holding you back?"

Can anyone share their experience using Mitel Contact Centre Business for their inbound contact centre operation? Specifically, I want to understand if and how you're using multimedia and omnichannel capabilities in Mitel to improve customer and agent experience.

If you had the resources to build a brand new L&D program for your IT staff, what areas of skills development would you prioritize?

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Which process mapping software does your organization use to map out current processes and future workflows?

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