Content Bob is Following

Do you trust the data & reports from the big analysts?

Yes

No

Sometimes

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Have chatbot projects meaningfully impacted your revenue or cost?

Yes

No

Too early to tell

Haven't invested

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How do you find the balance between helpful personalization and making customers feel uncomfortable? How do you manage the risk of turning customers away from marketing initiatives?

Does anyone have experience with turning a shared services center into an actual business unit, particularly for a large organization in utilities & sanitation? Appreciate any tips/best practices or lessons learned you can share.

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