Content Bob is Following

Do you think of modern IT as a service or a core business unit within the organization?

A service

A core business unit

Other (comment below)

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Where is your team currently working?

We are fully remote.

At home but we are transitioning to a hybrid model.

At home but we are transitioning to full time in-office.

At home & in-office; we use a hybrid model.

In office full time.

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What metrics do you use to determine the expected level of utilization for L&D trainers? Our trainers have a purely training role with varying levels of complexity based on the LOB supported. Each team specializes in specific business lines or topics. We are particularly interested in benchmarking trainer utilization, which refers to the percentage of their available time that is spent on actual training (excluding travel, preparation, projects, etc.). If you have established benchmarks for trainer utilization, how did you arrive at those metrics?

We are looking for Six Sigma Training both online and programs. Anyone have any suggestions/recommendations?

How do you ensure all aspects of diversity (i.e., race, gender, sexual orientation, & disability) are collectively considered within your DE&I initiatives?

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How has your approach to DE&I evolved in recent years, and what will be your key focus areas over the next 12 months?

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Bob Smith, Director of Learning at FIRST-CITIZENS BANK & TRUST COMPANY | Gartner Peer Community