AmbassadorBrian HankinChief Marketing, Innovation, and Sustainability OfficerUnited StatesVerified Community AmbassadorJoin / Sign In to ConnectIdentified ExpertiseMentoring & Coaching0Content Brian is FollowingLooking for tools to help create and manage Account Planning and Management. Preferably aligned with our CRM (MS Dynamics) and AI enabled. Would appreciate any input or advice.FeedbackVendor/Product Recommendation+2 more44 viewsLightbulb offUpvoteConversationCommentSaveSaveShareShareIn your opinion, what is one thing your organization is doing today that actively has a positive impact on customer retention? What could you be doing better?Customer Relationship Management (CRM)Brian HankinChief Marketing, Innovation, and Sustainability Officer in Manufacturinga year agoFrom our perspective, one of the things we do well is monitor all channels. We aggregate data from our social listening, direct messaging on our social channels, and Google reviews, especially concerning the residential side ...read moreLightbulb offUpvotereply-iconCommentRead More Comments2.9k viewscircle iconLightbulb on1 Upvotecircle icon6 CommentsLightbulb offUpvoteConversationCommentSaveSaveShareShare