Content Karen is Following

Which tech company would you be most proud to work at?

Facebook

Google

Amazon

Tesla

Other (please comment)

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Which of the following VoC (voice of customer) data are most important to overall marketing strategy?

Customer interviews

Online customer surveys

Live chat

Social media

Website behavior

Recorded call data

Online customer reviews

In-person surveys

Net Promoter Score

Focus groups

Email

Dedicated feedback team

Other (comment below)

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How do you coordinate a successful customer journey across multiple business units?

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In your opinion, what is one thing your organization is doing today that actively has a positive impact on customer retention? What could you be doing better?

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Karen Bannister, VP, Marketing at Centurion Asset Management Inc. | Gartner Peer Community