Ambassador

Martin Jahn

Customer Success Director

United StatesVerified Community Ambassador

Identified Expertise

Content Martin is Following

Do you have remote employees on your team?

Talent Management & Performance

Yes

No

16.5k views7 Upvotes7 Comments

It’s 2025. Is IT as automated as it should be?

Strategy & Architecture People & Leadership

Yes. As much as it can be for now.

No way. Not by a long mile.

4.5k views

Who is already building their own enterprise LLM? What are the use cases you are targeting with it?

Applications & Platforms Data & Analytics

166 views1 Upvote

If you were starting from scratch, what is your ideal team structure for customer success, sales, and marketing? Who reports to whom, and which functions are unified or separate?

Business Applications People & Leadership

Martin JahnCustomer Success Director in Software8 months ago

In the SMB market, which is my area of expertise, I would eliminate silos and create a unified team responsible for selling, onboarding, and supporting customers. This approach ensures that no one sells to bad-fit customers ...read more

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2.2k views1 Upvote7 Comments

“Hyper-personalization” is a popular emerging trend, but is it possible for CS teams to truly do this at scale today, even with AI? How much responsibility does marketing have here?

Business Applications People & Leadership

Martin JahnCustomer Success Director in Software8 months ago

Hyper-personalization is possible, but AI is only as effective as the data it has access to. If teams aren't recording necessary information, AI can't generate highly personalized outputs. For AI to work effectively, it needs ...read more

1

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2.7k views2 Upvotes4 Comments

Martin Jahn, Customer Success Director at Kore.ai | Gartner Peer Community