Content Michael is Following

How many hours do you sleep on an average work night?

less than 6hrs

7hrs

8hrs

9hrs

10hrs

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As we navigate the evolving landscape of IT Service Management (ITSM) platforms, it would be interesting to learn about the diverse experiences and preferences of ITSM platforms shaping our industry. I am curious to understand the current trends and needs in ITSM and know how others are moving forward with adoption.

ServiceNow - ServiceNow ITSM

BMC - BMC Remedy ITSM

Cherwell Software - Cherwell ITSM

Ivanti - Ivanti Service Manager

Freshworks - Freshservice

ManageEngine - ServiceDesk Plus

Zendesk - Zendesk for IT

I don't use it but I am planning the adoption

I don't need it as standard ticketing system is enough

I have another player to point out.

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Looking for information on Vendor Score Card. Looking for great examples of format and content. What works best, areas that add value and also what to stay away from. Any suggestions?

Michael Lovero, Sr. Manager at Love's Travel Stops at Love's Travel Stops | Gartner Peer Community