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Do you trust the data & reports from the big analysts?

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No

Sometimes

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Are you happy in your current role?

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No

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The recent MGM breach was made possible by a bad actor social engineering the help desk into providing them access. Does your organization take steps to authenticate callers to your help desk before the help desk performs any actions that may allow access (changing passwords, resetting/disabling/reconfiguring MFA etc.)  If yes, how have these methods worked out? Were they effective and did you get any pushback from users?

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Are there best practices or staffing models available to assist with setting up a team specific to the management, tracking, compliance and reporting of identified risks and issues.  Ie What's the right ratio of people to identified issues to properly manage those items to completion?

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