How do you motivate your sales team in Q4 while also helping them avoid burnout?
As part of our Customer Experience Program, we have two main type of surveys: 1) relationship surveys to measure experience with our brand and our products, and 2) transactional surveys specific to interactions with our channels and touchpoints. Does your organization use customer satisfaction surveys for employee incentives, and if so, how much weight is given to relationship vs. transactional NPS/CSAT?
Randi-Sue Deckard, SVP, Client Engagement at BESLER | Gartner Peer Community
