Identified Expertise

  1. Process Management14
  2. Strategy & Architecture12
  3. People & Leadership11
  4. Applications & Platforms9
  5. Engineering8

Content Steve is Following

Do you trust the data & reports from the big analysts?

Strategy & Architecture

Yes

No

Sometimes

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Are you happy in your current role?

People & LeadershipTalent Management & Performance

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We built a full agent cockpit that is tied to our legacy core banking.  As we plan to replace the old core by a new one, it will impact the call center as well. What solutions are currently implemented in your call center, particularly regarding the integration with your legacy core banking system, CRM, and call center software? As you plan to transition to a new core banking system, what have you learned from this process, and what aspects have been effective or ineffective in managing this change?

Contact Center & TelecomApplications & Platforms
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In your organization, how do you manage MIPS consumption? I would be interested to learn more specifically about the way you charge the line of business for their MIPS consumption. Do you blend FTE, fixed costs with the actual costs of MIPS? 

Peer InsightsFeedback
Steve LamoureuxStrategic Banking IT advisor in Banking3 months ago

We don't charge line of business for MIPS and have no chargeback for technology in general. 

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I’m putting together a simple word cloud that captures the top concern of executives right now, in just “one-word.” please drop your “one word” below. I’ll make sure to share the final results here as a small thank-you.

Peer Insights
Steve LamoureuxStrategic Banking IT advisor in Banking25 days ago

Resources

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What sorts of failsafe processes/controls, etc, do you rely on to make sure terminated or suspended employees’ access credentials are revoked immediately? Does your org generally rely on direct communications from HR or do you have an HRM or similar system to automate this?

Risk ManagementIdentity & Access Management (IAM)
Steve LamoureuxStrategic Banking IT advisor in Banking2 days ago
I recommend leveraging your organization's ticketing system to initiate account deactivation through corporate IT. In environments where Microsoft tools are standard, IT teams typically handle this by disabling the user's ...read more
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