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The cost of a technology outage (for whatever reason) can be significant and should be factored in to any investment decisions. Does your business measure the cost of an outage?

The cost of a technology outage (for whatever reason) can be significant and should be factored in to any investment decisions. Does your business measure the cost of an outage?

Top Comment: We measure the cost to customer satisfaction and trust.. View poll results (563 responses)

674 views
563 responses
4 upvotes
We measure the impact on revenue35%
We measure the cost to recover22%
We measure both the impact on revenue and the cost to recover27%
We do not measure this16%
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Anonymous Author
We measure the cost to customer satisfaction and trust.
2 upvotes