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Looking ahead, is your company planning to invest more in digital, white-glove customer service models?

Looking ahead, is your company planning to invest more in digital, white-glove customer service models?

Top Comment: I would love to be able to do something like this but unfortunately, my business prefers the analog (a.k.a. humanistic) approach t. View poll results (355 responses)

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355 responses
0 upvotes
Yes62%
No38%
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Anonymous Author
I would love to be able to do something like this but unfortunately, my business prefers the analog (a.k.a. humanistic) approach to white glove service.
3 upvotes
Anonymous Author
Yes. Analysis has shown in many of our divisions to 80% and sometimes 90% of our revenue comes from our top 10% customers. While we will still work on growing the customer base, existing customers are a top priority. Keep in mind we are a very mature business with some divisions 100 years old
0 upvotes