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What's the most important friction in deploying Robotic Process Automation (RPA) in your company?

What's the most important friction in deploying Robotic Process Automation (RPA) in your company?

Top Comment: Interesting to see the RPA tool cost as the biggest driving factor. Or at least till the previous quarter and rising again. It'. View poll results (659 responses)

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659 responses
2 upvotes
Cost of RPA products41%
Lack of developers who can code RPA applications32%
Amount of customization needed to automate business processes23%
Lack of RPA code maintenance resources5%
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Anonymous Author
Interesting to see the RPA tool cost as the biggest driving factor. Or at least till the previous quarter and rising again. It's critical to carefully manage the automation spend to make returns; more so for SMEs. That is the key reason our RPA platform Aiwozo comes with unlimited bot licenses to help scale automation without worrying about ROI.
4 upvotes
Anonymous Author
As a B2B SaaS investor, RPA has been a focus of ours. Countless enterprise organizations are turning to RPA and/or BPO to cut costs and free up employees to do more high value work. Unfortunately 96% of companies fail to see an ROI on the investment. For many companies, especially mid-market companies, there's a lack of resources, bandwidth and expertise to successfully integrate/build/maintain automation software. Those who choose to outsource see long leads times and end up with very high attrition rates (40-50%) and low quality work product.  We've been really impressed with Roots Automation (Rootsautomation.com) - a startup based in NYC that offers the first zero-integration, self-learning digital coworkers.
3 upvotes
Anonymous Author
Not surprising to see COST as the #1 factor - this is the primary blocker for MOST Tools when doing an ROI needs analysis. This survey might have been more valuable if it asked the same question but said "what is the next highest factor beyond pricing..."
0 upvotes