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Thinking about non-optimal technology solutions your organization uses today, what are their most common shortcomings?

Thinking about non-optimal technology solutions your organization uses today, what are their most common shortcomings?
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230 responses
5 upvotes
Insufficient integrations45%
Valuable features are complex to use33%
Rigid and non-customizable/configurable34%
Support and service are hard to access / benefit from32%
Expensive compared to alternatives22%
Other (please comment)1%
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