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An Oracle survey in 2016 predicted that 80% of companies would be using chatbots by 2020. Who's using chatbots in 2020?

An Oracle survey in 2016 predicted that 80% of companies would be using chatbots by 2020. Who's using chatbots in 2020?
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183 responses
1 upvotes
We use chatbots.48%
We plan to use chatbots in the near future.30%
We're not planning to implement chatbots in the near future.22%
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