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Deciding between Zendesk and Servicenow. Any feedback on either here? I am in a mid size org. 

Both are good platforms though Zendesk is easier to integrate in omn-channel collaboration ecosystem

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Anonymous Author
Both are good platforms though Zendesk is easier to integrate in omn-channel collaboration ecosystem
2 upvotes
Anonymous Author
Zendesk will work as a help desk solution. Service Now should be consider as an "ERP lite" and has the potential to deliver more than just basic ITSM.
1 upvotes
Anonymous Author
*Howard
1 upvotes
Anonymous Author
MyPOV - Zendesk for external customers; Service-Now for internal customers
1 upvotes
Anonymous Author
ZenDesk is user friendly
1 upvotes
Anonymous Author
I second @Hollar’s view, given the organisation size zen desk could be a good option if not looking beyond itsm features.
0 upvotes
Anonymous Author
ZenDesk
0 upvotes
Anonymous Author
Depends on your requirements. If you just want a ticketing system for ITSM, Zendesk is probably the way to go. ServiceNow is great, but it can do so much that I almost lump it into the "ERP" category.
0 upvotes
Anonymous Author
Check fresh service. Similar to service now and it does not break the budget. 
0 upvotes
Anonymous Author
It really depends on what your end goals are. The solutions are secondary compared to your requirements. Do you want just a ticketing system? Do you also want a knowledge base for your team and those you serve for the option of self-service? Do you want change management? Do you want a purchasing module? Do you want incident and problem management? Are you willing to try open source products? Also, given the big financial difference in the two products you selected, what kind of budget do you actually have? I would suggest looking at a few more products if you have all of your requirements laid out.
0 upvotes
Anonymous Author
I've used http://www.opsmartcm.com/ and have been very pleased with the CMDB & ITSM capability.   SNOW typically ends up being very $$.   
0 upvotes