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Have you productized your IT Service Delivery Function?  How did you go about it, could you share any reference articles? I'm struggling with the idea of Agile in my very IT Operations/ITSM world (ITIL).

We move to service now,using their “Agile” way ( built in AIops ,Machine learning and predictive intelligence)for daily operation , trends and reporting .

Anonymous Author
We move to service now,using their “Agile” way ( built in AIops ,Machine learning and predictive intelligence)for daily operation , trends and reporting .
1 upvotes
Anonymous Author
Have you taken a look at the fairly-recently released ITIL 4?  While not a perfect mesh, they've done alot to match ITIL with Agile.  There are a few decent reports/article out about meshing ITIL 4 and Agile now (though most are vendor sponsored :) )
1 upvotes