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What metrics do you use to assess the performance/success of your automation projects or implementations?

We take a business-first approach with our clients. So before anything happens, we make sure to meet with key stakeholders to understand their key goals and metrics that they will be using to assess performance. For instance, one client’s key metric was to process more than 140,000 loans per day. Another client wanted to reduce their risk of getting sued for incorrectly paying sales commissions. Yet another client wanted to reduce the time it takes to launch new marketing content across 6 channels, 250 products and 21 markets. All this to say, it depends :)

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We take a business-first approach with our clients. So before anything happens, we make sure to meet with key stakeholders to understand their key goals and metrics that they will be using to assess performance. For instance, one client’s key metric was to process more than 140,000 loans per day. Another client wanted to reduce their risk of getting sued for incorrectly paying sales commissions. Yet another client wanted to reduce the time it takes to launch new marketing content across 6 channels, 250 products and 21 markets. All this to say, it depends :)
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