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What is your order of operations when building an IT team at a new company?

Change, transformation and innovation are three different beasts. And the business does not often understand what the differences between those three are. New technology can be innovative, but it can also just be a fix for something broken or outdated. They need to understand those two things. The third element of transformation is different from change management, and different from change. It’s usually something that they haven't come to terms with, which they want to transform but they don't know how. Introduce a new framework for IT that is based on change, not necessarily based on transformation. And that has nothing to do with your leadership. You are just trying to solve a problem, not invent the future. Communication is part of that. I had individual one-on-ones with the key business leaders in the organization and said, "Here is what is going to happen. Here's why I am doing it. Here are the things that you'll find that are different. Let's discuss this before it happens so that you have a comfort-level, and then if you have questions as it happens, find me so we can do an AMA and keep doing them on a regular basis."

Anonymous Author
Change, transformation and innovation are three different beasts. And the business does not often understand what the differences between those three are. New technology can be innovative, but it can also just be a fix for something broken or outdated. They need to understand those two things. The third element of transformation is different from change management, and different from change. It’s usually something that they haven't come to terms with, which they want to transform but they don't know how. Introduce a new framework for IT that is based on change, not necessarily based on transformation. And that has nothing to do with your leadership. You are just trying to solve a problem, not invent the future. Communication is part of that. I had individual one-on-ones with the key business leaders in the organization and said, "Here is what is going to happen. Here's why I am doing it. Here are the things that you'll find that are different. Let's discuss this before it happens so that you have a comfort-level, and then if you have questions as it happens, find me so we can do an AMA and keep doing them on a regular basis."
2 upvotes
Anonymous Author
It depends on whether there is a strong willingness to have a programmatic approach to things or not. It’s hard if you’re the first one to introduce that structure. I have been at companies that didn't want any governance. They were like, "That's going to slow down our flywheel, we need to move fast." At other companies the perspective was that everything has to be programmatically managed or else things get lost and we end up repeating the same thing over again. I think that is a big piece of how you do things.
2 upvotes