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ServiceNow SaaS users: what are the advantages or disadvantages of using ServiceNow's CSDM (Common Service Data Model) rather than an alternative reference model for the CMDB?

Implementation will be easier. The bigger issue will be when upgrading. The more you customize the more difficult updates and upgrades become

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Implementation will be easier. The bigger issue will be when upgrading. The more you customize the more difficult updates and upgrades become
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