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What sort of problems have you encountered by outsourcing?

None, if proper communication!

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31 comments
7 upvotes
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Anonymous Author
None, if proper communication!
3 upvotes
Anonymous Author
Getting our development team to let go of control!
3 upvotes
Anonymous Author
Highly active pre-sale, very poor aftersales. Just because you closed us as a client doesn't mean you can just sit back let it roll. Outsourcing stresses one of the most important aspects of business: trust. Make sure you not only provide value when closing the deal but also keep investing in this trust over time to ensure a long-term and healthy relationship.
2 upvotes
Anonymous Author
After the first year (Honeymoon) is over, service generally seems to go down and the Outsoucers pull out there A team and fill the gaps in with their B/C players to save costs and move their A team onto new deals
2 upvotes
Anonymous Author
Quality of service
2 upvotes
Anonymous Author
people aren't as passionate about your project as you are. I get bare minimum or no urgency to meet deadlines.
2 upvotes
Anonymous Author
Time zone alignment, language and culture barriers and norms
2 upvotes
Anonymous Author
Outsourced company’s high employe turnover leading to longer problem resolution from lack of knowledge or experience
2 upvotes
Anonymous Author
Understanding our business domain and lack of commitment.
1 upvotes
Anonymous Author
Communication is key. Making sure you communication your goals and needs upfront then ensuring your are in consent communication throughout the process. We use Teamwork and Slack with our clients. 
1 upvotes
Anonymous Author
It can be dangerous doing business with complete strangers.
1 upvotes
Anonymous Author
None really except for lack of communication, at times from the vendor
1 upvotes
Anonymous Author
More challenges than problems. One needs to have consistent, strong communication channels in place, especially if working across multiple timezones. Also not having direct influence on the employees if they are going thru a firm and decide to leave that firm (have proper contract language in place to allow you to attempt to employ them). One also needs to take greater efforts in fostering inclusivity and making all part of your company's mission.
1 upvotes
Anonymous Author
Ownership of issues when they occur.
1 upvotes
Anonymous Author
Timezone
1 upvotes
Anonymous Author
Quality of end product can be compromised.
1 upvotes
Anonymous Author
major communication issues.  poor delivery of service.  may be low cost but you better expect low service with it.
1 upvotes
Anonymous Author
Business processs & business ecosystem understanding.
0 upvotes
Anonymous Author
Business ecosystem understanding from partner.
0 upvotes
Anonymous Author
Calculating the metrics
0 upvotes
Anonymous Author
Finding the right partner with experience 
0 upvotes
Anonymous Author
We are in process of transitioning with the MSP. We have resource issues with proper skillsets 
0 upvotes
Anonymous Author
Ideally it shd be win-win. But its not always. hence no skin in the game by MSP
0 upvotes
Anonymous Author
Finding skills for none market leading software. Eg Microsoft Dynamics CRM. There are 200 saleforce.com to every 1 Dynamics resumes
0 upvotes
Anonymous Author
The outsourcing companies are so eager to win the project that they’d send resources with little or no experience at all of the required technology. So we have set up a process to verify that the resource has the knowledge we require.
0 upvotes
Anonymous Author
It depends on the kind of company to which you are outsourcing. If you look go for cheap pricing rate, there are high chances that product developed will be of sub-standard quality as well as issues with the scaling over a period of time. This can happen even with good company if communication is not proper. So yes COMMUNICATION IS THE KEY.
0 upvotes
Anonymous Author
In the same space I launched a quick poll, for all you folks with oversight and who might be interested in results: https://www.pulse.qa/poll/it-services-cutting-back-most
0 upvotes
Anonymous Author
Staff turn over was the most recurring or long running problem We implemented turnover penalty clauses in contract and encouraged vendors to increase their reward systems to keep turn over low
0 upvotes
Anonymous Author
The problem that we have now is that the Project Manager assigned to us by the outsourcing company is so lazy & wants everything easy-peasy, with no effort by his side to consume the information that we’d share with him. So communication is one of the problems as well as having a good PM assigned to your project as well.
0 upvotes
Anonymous Author
Communication and resource quality issues
0 upvotes
Anonymous Author
None. Keep clear communication, expectations and targets with agreeable deadlines.
0 upvotes