Home

ERP Usage and Challenges

ERP Usage and Challenges

How are decision-makers using Enterprise Resource Planning (ERP) tools? Benchmark with your peers.

Is your organization currently using an enterprise resource planning (ERP) tool?

74%Yes
20%No
7%Not sure
0 views
459 responses

Are there plans to deploy ERP within your organization?

13%No
2%Yes, in less than 1 month
38%Yes, within 1-3 months
12%Yes, within 4-6 months
9%Yes, within 7-9 months
9%Yes, within 10-12 months
8%Yes, in more than 12 months
6%Yes, unknown timeline
6%Not sure
0 views
108 responses

How many tools are you using for ERP?

39%1
45%2
10%3
6%>3
0 views
337 responses

Which of the following best describes your ERP deployment?

23%On-premises
18%Private cloud
40%Hybrid cloud
17%Public cloud
1%Not sure
0 views
331 responses

Are you satisfied with your ERP deployment?

9%Too early to tell
27%Very satisfied
50%Moderately satisfied
6%Neither satisfied nor dissatisfied
7%Moderately dissatisfied
1%Very dissatisfied
0 views
325 responses

Which of the following types of ERP add-ons are you currently using? (Select all that apply)

42%Inventory management
59%Business intelligence (BI)
63%Finance management
23%Robotic process automation (RPA)
59%Customer relationship management (CRM)
10%Computerized maintenance management system (CMMS)
12%Marketing automation (MA)
61%Human resources (HR)
23%Supply chain management (SCM)
16%Electronic data interchange (EDI)
1%None of these
1%Other
0 views
318 responses

From the same list, are there any ERP add-ons you’re planning on purchasing? (Select all that apply)

9%Inventory management
22%Business intelligence (BI)
12%Finance management
22%Robotic process automation (RPA)
18%Customer relationship management (CRM)
11%Computerized maintenance management system (CMMS)
15%Marketing automation (MA)
15%Human resources (HR)
9%Supply chain management (SCM)
10%Electronic data interchange (EDI)
31%None of these
1%Other
0 views
315 responses

What are your top 3 perceived benefits of ERP tools? (Select 3, scroll down for more options)

47%Increased visibility
53%Improved reporting
33%Reduced costs
35%Improved integrations
42%Improved analysis/insights
18%Improved customer experience
41%Improved workflow efficiency
13%Simplified tech stack
16%Increased IT agility
29%Centralized control
17%Scalability
9%Improved cybersecurity
2%None of these
0%Other
0 views
378 responses

Do you see any of the following as challenges to ERP? (Select all that apply)

45%Tech stack complexity (e.g., legacy tech)
40%Data quality
47%Ongoing management/maintenance
26%Assigning project management
36%Hard to define ROI
52%Costs
24%Employee buy-in
13%Executive buy-in
3%None of these
1%Other
0 views
361 responses

In your opinion, which of these factors is the main reason an ERP initiative fails?

23%End-user indifference
11%Non-technical stakeholders weren’t consulted
19%Costs exceeded expectations
21%Misalignment of technical goals with business goals
5%ROI wasn’t met
6%The tools didn’t work as expected/advertised
4%Lack of project ownership
4%Lack of project leadership
5%Poorly defined outcomes/measure of success
1%None of these
0%Other
0 views
358 responses

Which of the following factors are most important to you when considering ERP vendors? (Select all that apply)

46%Peer recommendation
58%Vendor reputation (e.g., have they received any negative news coverage/suffered any cyber attacks)
63%Costs
51%Implementation assistance
42%Ongoing management assistance
52%Ease of integration (e.g., with PowerBI/other business intelligence tools)
15%Out-of-the-box deployment
1%None of these
0%Other
0 views
355 responses

Which of the following features are most attractive in an ERP tool? (Select all that apply)

63%Centralized dashboards
49%Granular reporting
49%Open APIs
51%Customization
68%Ease of use
47%Automation
40%Intelligent capabilities
1%None of these
1%Other
0 views
354 responses

To what extent do you agree with the following: “ERP is the best option for improving business process efficiency.”

10%Strongly agree
80%Agree
10%Disagree
1%Strongly disagree
0 views
354 responses