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Shadow IT in 2021

Shadow IT in 2021

How do digital leaders view shadow IT? Benchmark your experiences against your peers.

Is shadow IT, defined as software or systems used by employees to perform work-related actions outside of the explicit control of the IT department, occuring in your organization currently?

71%Yes
18%No
10%Not sure
0 views
504 responses

Is shadow IT something you would welcome at your organization?

38%Yes
36%No
26%Not sure
0 views
121 responses

How would you describe the impact of shadow IT in your organization?

3%Strong positive impact
45%Positive impact
16%No impact
33%Negative impact
2%Strong negative impact
0 views
348 responses

In your best estimation, how much of IT’s budget is spent on shadow IT?

4%0%
67%1-20%
18%21-30%
8%31-40%
2%41-50%
0%51-75%
0%>75%
0 views
328 responses

Which of the following types of shadow IT happen at your organization, as far as you’re aware? (Select all that apply)

49%Connecting unapproved hardware/devices to the network
59%Storing company data on personal devices
52%File sharing
52%Using undocumented systems to perform business functions (e.g., automation, data integration)
39%Using unsanctioned cloud storage platform(s)
27%Conducting business using personal email
30%Installing third-party SaaS applications outside the control of the IT department
15%Using personal VPNs
8%Connecting unsanctioned applications using Open
11%Authorization (OAuth)
12%Publishing APIs outside of a defined process
15%Installing tools to bypass internal controls
16%Disabling IT controls
30%Unsanctioned software or infrastructure projects
3%None of these
1%Other
0 views
320 responses

Do you ever personally use any non IT-approved tech for work purposes?

10%Yes, often
50%Yes, occasionally
38%No
2%Not sure
0 views
318 responses

Does IT maintain oversight of shadow IT within your organization?

16%Yes, continuous monitoring and centralized control
72%Yes to an extent, but gaps remain
11%No
1%Not sure
0 views
314 responses

How is shadow IT managed by IT in your organization? (Select all that apply)

18%Automated licencing
51%Privileged access management
31%Dedicated team to manage shadow IT and collaborate with end-users
52%End-user training
23%SaaS management platform(s) (SMP)
53%Established organization-wide guidelines
29%Platform(s) for integrating/scaling shadow IT solutions
19%Spreadsheets
3%None of these
1%Other
0 views
275 responses

Which of the following are (or could be) the top benefits of shadow IT, if any? (select all that apply)

34%Reduced deployment time
50%Increased innovation
25%Simplified tech stack
33%Reduced costs
36%Increased IT agility
38%Reduced IT workload
37%Improved end-user productivity
38%Improved end-user satisfaction
16%Scalability
18%Improved workflow efficiency
7%None of these
1%Other
0 views
403 responses

Which of the following are (or could be) the top challenges of shadow IT, if any? (Select all that apply)

69%Increased compliance risk
44%SaaS sprawl
74%Increased cybersecurity risk
27%Implementation
39%Rising costs
47%Increased disaster recovery complexity
37%Increased service desk burden
48%Decreased visibility
1%None of these
1%Other
0 views
391 responses

How do you feel about shadow IT in general?

5%Very positive
29%Somewhat positive
31%Neither positive nor negative
27%Somewhat negative
7%Very negative
0 views
391 responses

To what extent do you agree with the following: “Shadow IT is inevitable and organizations should embrace it.”

8%Strongly agree
61%Agree
23%Disagree
8%Strongly disagree
0 views
388 responses