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Collaboration Solutions
From the recent security and privacy concerns, are you considering or have you already started moving away from Zoom as a collaboration platform?

Top Answer: For some, it may be too early to tell, over the last couple days Zoom has moved pretty fast to address some of the issues https://blog.zoom.us/wordpress/2020/04/01/a-message-to-our-users/. The end to end encryption and privacy issues however may be deal breakers to continue the use of...   

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If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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Have you changed your default meeting times to 25 minutes and 50 minutes, instead of half an hour and an hour?

Top Answer: We do that using Google, which allows you to program those times as a default. It’s a good idea in theory but I find that it doesn't work in practice. There are some people who will just talk until they've finished what they need to say, without respect for other people's calendars. I'd be interested in hearing from a company that's been able to have 25-minute or 50-minute meetings where people stick to that time window. That would be a game changer for me in terms of my ability to have back-to-back meetings. There are a lot of direct messages I can get through in 10 minutes if I don't have the distraction of a meeting.

What challenges do you anticipate when employees return to the office?

Top Answer: Over the last couple years of working at home, I’ve noticed that when I have gone into the office, being in these in person meetings takes so much of my energy. It's different from meeting virtually where I have the relaxation of being in my own home and I can go do what I want in between meetings. But in person, you need this elevated level of energy to interact and take in all this stimulation. So one strategy of mine is just recognizing that the other team members will go through that. Since we've gone remote, my IT department is probably the most engaged that they've been in the history of the organization, because this works well for them. They can just do their work and be able to check out. So it will be important to recognize that people are going to have challenges with their energy levels.

Remote Employee EngagementRemote Employee Engagement

What strategies have IT leaders been implementing to foster and track remote employee engagement?

What equipment-related challenges have you faced with hybrid meetings?

Top Answer: We were running Skype for Business prior to the pandemic, so when we transitioned to Teams, we held off refreshing all the video capability in the rooms because the Skype setup was incredible. But then the supply chain challenges hit. Most of our rooms across eight campuses still don't have good video. It's going to be a bit weird having meetings with people attending both in person and remote — everyone will be in the same meeting but they'll be looking at their laptops so they can be on camera.

How does a hybrid working environment impact meeting etiquette?

Top Answer: One thing I’ve noticed is that I get irritated when people aren't on camera now, which never used to bother me. Before, when I didn't do a lot of Zoom meetings from home, I usually wasn't on camera. Sometimes that was just because it was late at night. Now I default to being on camera on Zoom and I catch myself thinking, “Why isn't that person on camera? I haven't seen them in a really long time.” But before, I wouldn't have cared because the majority of the participants would've been off camera.

Employee Engagement Tools & PrioritiesEmployee Engagement Tools & Priorities

How are IT leaders improving employee experience during the remote work era? This Pulse survey of 100 CIOs uncovers the top tools and tactics.

If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

Top Answer: Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

Email Security for Remote WorkEmail Security for Remote Work

This Pulse survey of 100 IT and security leaders uncovers how organizations are improving and prioritizing email security as their workforces continue to work remotely.

Do you provide end-user training for programs such as Word/Docs or Excel/Sheets, or do you just assume folks know these days?

Top Answer: No specific trainings for Word/Excel. We do have user trainings for one drive, Sharepoint, ms teams, ms planner etc.

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What's your experience with virtual whiteboard tools for remote or hybrid collaboration? Any recommendations?

Top Answer: I have used Zoom for white boarding - This is still being adopted by whole teams. This facility is relatively new and people are not used to it. We are thinking of this being taken up by leadership team first for adoption. People will copy once they see the impact. 

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If you've ever switched to a new remote comms tool (e.g., Teams to Slack), how did you encourage adoption among your team?

Top Answer: Luckily we have a smaller company of 35 core employees in the office but also nurses across the nation as needed.   Before Covid we had started to explore Microsoft Teams and Sharepoint as tools for collaboration.   We did have some use of Cisco and GotoMeeting for health coaches doing webinars.   We wanted to keep everything in one platform though such as Teams.  We let our team members explore Teams first and then when ready we closed our other accounts.  Making sure that everyone is comfortable with the new product and is familar using it for work purposes is key as well as adoption from executive management.   I believe people naturally feel the need for these tools as many are now working remotely or in a hybrid schedule.  It's up to the IT and upper level of management to make the choice and then ensure everyone is educated and familiar so they can adopt the new software/service and work efficiently.

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