Crisis Management

Crisis Management

What is the current state of ransomware attacks? What level of defense and preparedness do companies have from their backup support?

If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

Top Answer: Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

Would a cyberattack on a NATO country trigger Article 5?

Top Answer: This will probably depend on a number of things, for example the target of the attack (critical infrastructure or secondary targets), severity/consequences, ability to perform high fidelity attribution, etc.

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Leadership Under PressureLeadership Under Pressure

Leadership pressure: What are the causes and how do leaders cope, especially during a generational crisis such as the COVID-19 pandemic?

If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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What’s the hardest part of talent management during the pandemic?

Top Answer: We are not having trouble attracting or retaining talent because we offer a chance to work with cool technology, which is a key facet of that. The hardest part about the pandemic from a talent perspective is that people question pretty much everything. I'm thankful that Databricks was flexible on where people live. You had to take a salary adjustment if you decided you wanted to live in Idaho, for example, but they were at least flexible enough to support that move. It hasn't branched out. I hired one person in New York full-time remote, and one person in Ohio full-time remote. Our talent team is getting used to digging more in other markets. They've been so used to the Bay Area markets where everybody comes at a premium price and a premium ego, in a lot of cases. You can go hunting in other states for less ego, and they can still make a decent living, but there’s good talent nationwide. I don't like the “butts in seats” mentality because it alienates people and it limits you to certain time zones. I love the fact that we've been able to be flexible.

Has COVID-19 caused or worsened any of your supply chain issues?

Top Answer: I think it just exacerbated an existing problem. It's like adding insult to injury. We were already having these issues before the pandemic. Now, on top of that, we’re impacted by the fluctuation of COVID numbers per country; as they go down, things get better, but then they spike again. That continues to exacerbate the situation every time. We change our lives according to these numbers. And if one person on a shipping container is diagnosed with COVID, they turn that entire ship around. It's amazing to see just how many issues that alone has caused in all aspects of our lives, not just at work. 

What are some challenges that get in the way of your automation projects or initiatives, and how do you overcome them?

Top Answer: The biggest challenge of an automation project is acceptance. The way automation is getting branded as a tool of eliminating people or reducing headcount is not right. This infuses insecurity in the mind of people about their job. Just imagine we are planning to sit with the process SMEs to understand their work, from them, with an idea of replacing them. To make RPA successful we should start with educating people about the advantages of RPA. The approach which I take is to explain to the user base that Automation is there to augment with them not to eliminate them. We need to conduct a lot of awareness workshop to build modernization advocates and promotors within the organization. This is a task of whole organization and not a KRA of certain set of people.

Is pandemic-related stress driving attrition at your organization?

Top Answer: In this period of the pandemic, I see a desire among many employees to continue being remote. If companies don't allow them to continue working remotely in that position, they're looking for alternatives. The “great resignation” cannot be explained by any unemployment benefits because these are all professionals making a decent living, and a lot of people are just quitting. I know plenty of folks who resigned to take a break before looking for another job — I'm talking about technologists, engineers, and programmers. They're taking time off and looking for a better work-life balance because it's been a very difficult period for a lot of people in terms of stress.

Is stability / uptime a concern for you with your cloud provider?  Thinking back to AWS' major outage in 2017, shouldn't we be past these issues? https://www.zdnet.com/article/ibm-cloud-outage-downs-customer-websites-globally/?ftag=TRE-03-10aaa6b&bhid=29349190877791638188562104926226&mid=12873514&cid=2259891406

Top Answer: It should be a concern.    No Hyperscaler is immune,  and we're not past these issues. AWS confirmed on 12-07-2021 "it was experiencing issues in the US-East-1 Region" that took down business and consumer services.  Many companies have already adopted a Multicloud strategy.  Moreover, it makes sense to use cloud service providers with complementary capabilities so that the business maintains access to best in class technologies.