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ServiceNow SaaS users: what are the advantages or disadvantages of using ServiceNow's CSDM (Common Service Data Model) rather than an alternative reference model for the CMDB?

Top Answer: Implementation will be easier. The bigger issue will be when upgrading. The more you customize the more difficult updates and upgrades become

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How is your team leveraging analytics to make business decisions? Comment below on what analytics tools you use.

Top Answer: We use Qlik Sense and have various apps for different teams that tracks information for their teams/groups. Its useful to provide analytics for systems that do not have that included natively but also to create reports/dashboard that the native analytics of the vendor is missing. For example if your phone system is missing a certain report you can pull the info from the phone system database and create a custom report that is important for you. There are is a free desktop version as well, which is useful for analyzing data from various report usually from databases or excel. Power BI is an a very straight forward SaaS tool, if you are o365 user its a no brainer to get started with it.

How much manual data classification does your team do?

Top Answer:

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Automated data classification: Any tool recommendations or learnings to share?

Top Answer: Varonis. I have tested and its a great product. The only downside was that its a bit on the expensive side

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1. Do you know where your data is and is it secure? 2. Do you have a network security or information security team at your organization? What are your thoughts on the above questions?

Top Answer: 1.  Yes I know where my data is.  Do I know it's precise location in storage or network?  No.  But that's what you get when you use someone else's compute instances, i.e. cloud.  Do I need to know exactly where it is?  Not really.  Not when the hosting provider can have more protection for the money than you can.  As long as you can meet regulatory and legal requirements and protect access to your data then it should be ok.  I say should as bear in mind the change a hosting provider made that gave their engineers access to all data stored in their systems before quickly revoking it.  If you are a government, defence or a bank, you MAY want to have more control of where your data actually is. 2.  Yes, everybody does, even if you are a one man band, guess what, you are your security team and you'd better learn at least the basics or risk getting burned.