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 IT Priorities and Budgets Quarterly Survey: Q1 2022 IT Priorities and Budgets Quarterly Survey: Q1 2022

This quarterly survey will track benchmarks in IT priorities and budgets through 2022. Benchmark against your peers in Q1.

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If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

Top Answer: Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

What are you most looking for from vendors that pitch you?

Top Answer: I want to understand your how your product / service works techncialy, what is your company strategy and most importantly skip the marketing terms/hot topics. At the end of the day I want to know if you are a fit within my technology roadmap and how specifically that can work.

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Compensation Benchmarks in 2021 Compensation Benchmarks in 2021

What’s the state of compensation structure for tech decision-makers in 2021? Benchmark your compensation against your peers.

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If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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People & Leadership
Strategy & Architecture
Cloud
End-User Services & Collaboration
Applications & Platforms
Engineering
Governance, Risk & Compliance
Data & Analytics
Business Intelligence
Disruptive & Emerging Technologies
Team & Organizational Design
Security Strategy & Roadmap
IT Strategy & Roadmap
Outsourcing & Managed Services
Network
Compute
Storage
Backup & Disaster Recovery
Public Cloud
Hybrid Cloud
Contact Center & Telecom
Data Center
Device Management
End-User Devices
Mobile
Productivity Tools
Collaboration Solutions
Document Management
Finance
Business Applications
Legal
Human Resources (HRIS)
Technical Product Management
Software Development
DevOps
Quality Assurance
Continuous Integration/Continuous Deployment (CI/CD)
Enterprise & IT Service Management (ITSM)
Availability & Capacity Management
KPIs, Metrics & Reporting
Financial Management
Vendor Management
Service Desk
Management Tools
Risk Management
Data Privacy
Artificial Intelligence & Machine Learning (AI/ML)
Data Warehouse
Integrations
Security & GRC
Identity & Access Management (IAM)
Blockchain
IoT
Innovation
5G
Peer Insights
Feedback
Vendor/Product Recommendation
Business Continuity & Disaster Recovery
Crisis Management
Customer Engagement
Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP)
Business Relationships
Talent Management & Performance
Portfolio, Program & Project Management
Data Management
Big Data
Vendor/Product Assessment
Process Management
Asset & Configuration Management
Infrastructure
Performance
Operations Management
Mobile Development
Testing
How much of your organizations budget goes towards new technology? 

Top Answer: The sector and size matters but usually about 4%.

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How do you balance spending on innovation vs. core business needs?

Top Answer: To me, there is no right answer here and experience certainly plays a role along with the kind of business you are in. I think what is important though is to consistently set aside a portion of your budget to invest in emerging technologies. This continuous experimentation has multiple benefits to the IT organization and the business:
  • It sets up a culture that is always ready for change. Continuous exposure forces us to question status quo and this helps keep complacency at bay.
  • Even if the experiment doesn’t have immediate value, it’s never a waste. Someone from the business inevitably asks about something they read or come across and experiments give us the depth to answer confidently and maintain the trust the business puts in us.

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What percentage of your budget is Run Vs Innovation? Are you satisfied with this amount? Would you like more innovation? Does innovation work vs project work play in to employee satisfaction/retention?

Top Answer: Today probably 90% goes towards "Run". I would like to increase the amount invested in innovation. It certainly can improve employee morale and satisfaction if properly managed.

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In line with this discussion on how boards can be more fiscally responsible, https://www.not-for-profit.org.nz/how-to-rely-on-your-treasurer-less/, what advice would you have for how boards can be more technically responsible?

Top Answer: There needs to be a majority understanding how technology serves as the underpinning of all business. It facilitates, transits, closes, makes first contact, tracks, measures, deposits, etc. If there is that understanding, invest in a strong technology leader and empower them to have at least one quarter the board visibility as the CFO has had for decades. Empower that tech leader to share on how tech responsibility is critical and the tech roadmap, the how, the why, the progress, the outcome. 

Outsourcing Cybersecurity Tools and ProcessesOutsourcing Cybersecurity Tools and Processes

How many cybersecurity tools and processes are teams outsourcing in 2021?

What are some manageable solutions to help small- and medium-sized businesses (SMBs) address cybersecurity risks like ransomware?

Top Answer: A partial solution for a small- or medium-sized company is moving more to SaaS. Although there is a risk that the cloud provider could be compromised, it's a much lower risk. And the impact would be way more severe because of how many customers would be impacted. It’s definitely more risky for a SMB to try to protect themselves on their own.