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If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

Top Answer: Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

What do you think of connectors, or integration solutions?

Top Answer: There are all these software companies who are selling an API, a connector or data fabric, but then it turns out that there's a human building all those connectors, acting as the broker in between. Right now, there's a whole sales pipeline of people selling the ability to merge your solutions seamlessly, but all you end up doing is throwing human bodies at the problem. That's just the old school way of doing things.

ERP Usage and ChallengesERP Usage and Challenges

How are decision-makers using Enterprise Resource Planning (ERP) tools? Benchmark with your peers.

We're in the process of migrating on-prem apps to cloud. Any best practices to share for cloud integration patterns?

Top Answer: Your migration plan would slightly depend on which public cloud you are using but a common pattern would be to migrate a VM or app to test environment and find out the dependencies before hitting the production move.

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When should the CIO be involved in the acquisition process?

Top Answer: It depends on what responsibilities the CIO has. I wear an integration management office (IMO) hat and an enterprise data analytics hat, so I drive insights that help the business make decisions. Those are additional responsibilities that not every CIO has. Having a project management office (PMO) comes with additional privileges, including getting early insights into decision making for acquisitions. So it all depends on how empowered a CIO is in the company.

Benefits of Software IntegrationsBenefits of Software Integrations

How much value does integrating key business software provide to IT leaders? 100 CIOs share their thoughts in the Pulse community.

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What advice would you give to CIOs currently dealing with acquisitions?

Top Answer: You want to have consistent principles and repeatable processes where the opportunity presents itself. These should address who to communicate with, what kind of milestones you set, and what day one looks like. The principles of the activity are critical. The first time I used them was when Brocade acquired McDATA. They were a slightly bigger company than us and I was responsible for all of the IT infrastructure and the due diligence for evaluating it ahead of time. The biggest principle established was on adopting or divesting technology: pick whichever one is the best. We do an evaluation and if the best tech is currently employed at McDATA, then we bring in McDATA to replace what we're doing at Brocade, otherwise, whatever is being used at McDATA gets retired. The other principles address adding new people, maintaining additional data stores, and offsite storage or redundant data centers. Establish primary principles up front and use them to guide all of your decisions. If you don’t, you’ll drive up frustration levels and extend the time-to-value.

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How do you cope with the lack of integration between various SaaS vendors?

Top Answer: Some of the tools that we are buying were chosen because they integrate. We use HubSpot as our main CRM, so we are looking for tools that plug into it. They're different parts of the funnel, and it's much more about development on the other end of the scale. They don't necessarily need to plug into that.

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What do companies get wrong when it comes to integration?

Top Answer: It's so hard for people to understand that their maintenance costs will go up to keep integration running. We have our CRM, our address resolution protocol (ARP), and a resource management tool. Everybody wants to integrate them all together so all the data is sent to each place. We need to just let the CRM do what it does best. Maybe find something that you can associate it with in the data warehouse across all these different applications and then do your reporting from there. Layer on your Databricks or Pablo on top of it.

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