IT Strategy & Roadmap

IT Strategy & Roadmap
What was the easiest high-impact solution you’ve ever implemented?

Top Answer: For the last several years, I've been a consultant with multiple organizations, primarily helping with the effectiveness of IT and digital transformation. One of my customers was a big knowledge process outsourcing company in the US, and I helped them save almost 30% of their annual budget just by asking simple questions like, "Why do you have this, and what are you doing with it?"

How do you forecast a five year roadmap?

Top Answer: Basing your roadmap on the current trends helps a lot, especially for the areas that I'm more interested in, which are educational and agricultural technology. I'm constantly looking at what's happening both here in India, as well as abroad. Then I figure out which players are working on it here right now. I make an evaluation based on the needs that we have here in India. For education, I know that online education is going to play a major role. But I also know that it's not going to be at the secondary level. Online education is going to play out majorly where people need to upskill themselves. I provide training services as well, so I know where the need is.

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 IT Priorities and Budgets Quarterly Survey: Q1 2022 IT Priorities and Budgets Quarterly Survey: Q1 2022

This quarterly survey will track benchmarks in IT priorities and budgets through 2022. Benchmark against your peers in Q1.

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What are some key concerns as you transition to working either in a hybrid model, or in-office full time?

Top Answer: One thing that’s top of mind around returning to work is figuring out how to adapt to having to dress for the office again. We've been working from home for so long, where everyone's only seeing the top half of you. I joke with some folks that I could be 10 feet tall and they would never know. How do you make that transition in a way that's not such a shock to the system? What is the proper cadence? Is it three or four days a week? How will seating be done? As the return to work becomes more of a reality, especially in Northern California, all of those pieces need to be considered.

With a limited IT/IT Security budget, should an organization make investments in the area of Security Awareness Training or Zero Trust?

Top Answer: Technology can still not compensate for the negligence and naivety of humans. The weakest link in the chain is still employees, so it's always better to invest in training/awareness than fancy technology if you don't have the basics. There is no single product that is Zero Trust. It's a concept and can be achieved by combining various technologies. If someone is selling you a Zero Trust product ... run away. With limited budgets starting from the low-hanging fruits and education, employees are the obvious choice.

What equipment-related challenges have you faced with hybrid meetings?

Top Answer: We were running Skype for Business prior to the pandemic, so when we transitioned to Teams, we held off refreshing all the video capability in the rooms because the Skype setup was incredible. But then the supply chain challenges hit. Most of our rooms across eight campuses still don't have good video. It's going to be a bit weird having meetings with people attending both in person and remote — everyone will be in the same meeting but they'll be looking at their laptops so they can be on camera.

If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

Top Answer: Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

Digital Transformation Quarterly Benchmarks: Q1, 2022Digital Transformation Quarterly Benchmarks: Q1, 2022

This survey provides quarterly benchmarks for digital transformation efforts. What’s the state of digital transformation in Q1, 2022?

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What are some common obstacles to implementing new technologies?

Top Answer: At the places I've been, the biggest obstacles to adopting new technologies have been the IT staff themselves. IT’s role is to be the interpreter who understands both what the business unit or department wants, and how we can find a technological solution. There wasn't a shortage of interesting ideas happening in the market, and people were always aspiring to do something better or different. But looking back, whether it was cloud or anything else, the biggest obstacle was my own staff, not the college. I could sell the college on the romanticism of cloud and say, “It's great that you think our data centers are secure and compliant. I don't want to let you see behind the curtain, but trust me, these cloud-based providers are doing a much better job of being compliant and auditing.” To the campus, everything was in the cloud anyway, because the servers that they used weren't sitting in their office. On the other hand, my own staff posed problems that cost me opportunities to strike at the right time, when the price was low enough to make trying worthwhile. We missed opportunities to capitalize on clever ideas that would've helped propel us forward. In higher education, new technologies could have been applied in any department, or even administratively. And when it's our own teams who are problematic, I don't think it's because they're lazy. I think it might be because they have a hard time lifting their heads up above the walls of their box to see what else is out there, and that they can do other things.

If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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Which new technology trends will people focus on in the next three to five years?

Top Answer: There are a lot of things that we are looking at closely, such as data science and artificial intelligence, which are critical to our success. Web3 is talked about a lot, especially around community, because the ownership of data is a distributed model for us.

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How do you differentiate your services in an enterprise when the market is so crowded?

Top Answer: It's a bit difficult to differentiate. We mostly sell to enterprises and the majority of my customers are coming through my own network, which I have because of the two startups I’ve done. These are companies making products that are still in the essence stage, but a few of them are larger companies from the US. I'm working with their products and helping to build these small connectors. But it's difficult for me to differentiate between the real enterprises and these small companies that are trying to do an operational support system (OSS).

Shadow IT in 2021Shadow IT in 2021

How do digital leaders view shadow IT? Benchmark your experiences against your peers.

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