Outsourcing & Managed Services

Outsourcing & Managed Services
If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

Top Answer: Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

How do you differentiate your services in an enterprise when the market is so crowded?

Top Answer: It's a bit difficult to differentiate. We mostly sell to enterprises and the majority of my customers are coming through my own network, which I have because of the two startups I’ve done. These are companies making products that are still in the essence stage, but a few of them are larger companies from the US. I'm working with their products and helping to build these small connectors. But it's difficult for me to differentiate between the real enterprises and these small companies that are trying to do an operational support system (OSS).

Outsourcing Cybersecurity Tools and ProcessesOutsourcing Cybersecurity Tools and Processes

How many cybersecurity tools and processes are teams outsourcing in 2021?

Has anyone worked with a third party for SFIA adoption? Experiences/recommendations?

Top Answer: We have looked at this framework in aligning employee skills to their job responsibilities to improve organizational efficiencies and productivity and to reward employees. However, we have proceed with implementing it.

Outsourcing Trends Post-PandemicOutsourcing Trends Post-Pandemic

At a time when IT staff must do more with less, 100 leaders share whether outsourcing IT management is becoming a higher priority this year.

How can technology leaders keep up with the pace of business so that IT readiness doesn’t delay IPO?

Top Answer: I was curious to see if that was even possible, from an IT leader’s perspective. I was doing a whiteboarding plan each week to see whether I was going to miss something; it wasn't just about providing visibility, it was about having a backup plan if I did miss something. We had to be very quick. I always try to deliver things faster without compromising the quality but with that said, there is a huge risk when you’re leading up to an IPO. The whole company is waiting. Sometimes my CEO would call me to ask, "Sree, are we in a good place?" And I’d say, "These are the things I'm seeing. Even though there is a risk here, we have two plans in place. If plan one doesn't work, then there is plan two.” That gave them a lot of confidence. When I was hiring our implementation partners, my goal was for them to tell us if the project scope could be delivered in three months, because the timeline was so critical for us. We couldn’t miss any of the requirements, so unless they were up for that challenge, we could not move forward with them. That was an open conversation I had with the implementation partners, because that was a critical thing for me. I couldn't even tell them that we were going IPO because we couldn’t share those details with outside partners. But I explained that it was an important project for which the timeline is critical, and after interviewing multiple partners we selected the ones who we felt would be a great fit for us. We ran into a challenge with one partner during CPQ Implementation, which we used as a lesson learned to assess these pitfalls with the next implementation partners and that helped us succeed. I strongly recommend investing time in selecting the right partner and working closely with internal business stakeholders; it’s crucial as it plays a huge role in delivering these projects successfully. We were also simultaneously implementing all the change management and SEC Compliance processes, so the team was putting in a lot more hours. If I were to do it over again, I would not push the team so hard if I had the choice. The only thing keeping us going was our end goal because it's a story to tell, and not just for me but for them as well. You won't get the opportunity to experience an IPO in just any company. It's risky, but we take on risk in any IT executive role, it's just a matter of how much risk, depending on the business value we provide to the organization.

Outsourcing IT ManagementOutsourcing IT Management

Has COVID-19 changed the outsourced IT industry? This Pulse survey of 100 CIOs investigates.

What advice would you give to leaders dealing with boutique consulting firms?

Top Answer: Meet the team that the firm’s going to assign before you make the deal. During a commission conversation I once had, one of the vendors answering the request for proposals could not answer a particular question; it was advanced, but it was still in their realm. My favorite line from that interview was when they said, "We'll assign the team for your project after you sign the deal." I said, "Absolutely not, I'll meet them first. From now on, I want to meet the team doing implementation before we sign anything. Otherwise, you’re going to bring in the D team and then I'll have to explain things all over again because you took your A players off the project."

What are the pros and cons of having a distributed workforce?

Top Answer: A distributed workforce causes productivity loss for a security operations center (SOC). I can get greater productivity by having people sitting next to each other. One person can turn around and say, "I just got this phishing case" and another team member can respond, "Oh yeah. We have a campaign that's targeting us." It's harder to do that when you have people in different places. It’s a challenge to find time on the calendar for those people to talk about sharing a case. Those are some of the things that I take into consideration.

What advice would you give IT leaders looking at outsourcing?

Top Answer: In the last year, the market in India has become very competitive. Just like in the US, there is a lot of job movement. At the same time, retention's been good in my team and we have been able to find some good people. We may have paid a little more than what we budgeted a year ago, because things are moving quickly there. But there is such a deep talent pool. It depends on the area, but especially if you're talking about applications, there are so many great applications people in India.

If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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