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CISOs: what's something you know now that you wish you had known on your first day?

Top Answer: That you are only passing through... and hence (a) get some quick wins in, and (b) keep your resume and network fresh. 

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If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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When a startup experiences rapid growth, what is the biggest challenge to IT in keeping up with the speed of business?

Top Answer: When the organization is moving at that pace, you have to ask for investments every now and then. For every investment, we need to make sure that every penny counts by identifying ways we can re-utilize the budgets from last year. There could be an obsolete component that we need to upgrade, for instance, which we can optimize and build into an innovative product. And the second challenge, which has worsened during the pandemic, is that iteration in the market has gone out of control.  Spice Money is a rural FinTech, so we are branded as a financial services institution rather than a tech organization. But we have been able to attract a lot of tech talent because we need people to deliver technology. Tech may not be the leader in the world of FinTech, but it has to take the lead in this case. If we want to double or triple our customer base, we have to make a platform that can sustain five to six times the consumer base. That’s because you receive a lot of concurrent traffic when the government announces subsidies, which becomes a challenge. But we are adopting new technologies and interacting with many partners to figure out how this problem can be solved.

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How do you keep your cloud infrastructure, applications and data secure in a continuous manner?

Top Answer: Depending on the cloud vendor you use... We use Azure Security Center, Microsoft Defender for Cloud, Azure Sentinel, enhanced with Azure Monitor and Azure Automation so you don't have to do everything manually

How does the CIO role need to evolve in the next 2-4 years?

Top Answer: If you look at what's likely to happen in the next 2-4 years, I'm beginning to see an expectation for CIOs to speak the business’s language. I had a conversation recently with a pharma company that I've joined as board advisor. They said, "We invested in technology. Our CIO is part of the management team, but he always talks technology. How do I change that?" And I said, "You have to coach the person, he's not going to change just because you expect him to change. Unless you create a catalyst, it's not going to happen." Right or wrong, there are 50% of CIOs today who are very technical and 50% who have migrated to balancing technology and business. For the 50% who haven't been able to make that transition, I think organizations like Pulse, etc., need to reach out to them and give them a playbook that can help them get there.

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What are your thoughts on SaaS management platforms (SMP)?

Top Answer:

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Why is it virtually impossible to upgrade Operational Technology (OT)?

Top Answer: Look at companies like Schneider Electric—the Pacific Gas and Electric Company (PG&E) is a huge customer of theirs but they don't want to use the updated firmware or the updated versions of it because everything's validated on a specific version. And we have the same problem in lab environments: Once we do the validation process, which is a total pain, you don't want to go through all that again. We do our best to avoid it and we end up on these laboratory information management systems that are five revs out of date. And we keep using them—that's the reality in biotech. Until we get the people to do it.

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