Process Management

Process Management
Project ManagementProject Management

What tools and approaches are decision-makers using for project management? Benchmark your approach against your peers.

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Are there any innovative processes that can accelerate a new software product introduction in enterprise?

Top Answer: I'm not using or aware of anyone in the company using something I would call "innovative" in the process.  However for every rollout we have named business partners that all go through training on the software prior to rollout.  And we also have business user "champions" who are trained in the application in depth prior to rollout and are to be users first contact for the first several weeks of deployment.  The business users are actually first contact before the Service Desk.  I wish I could say it worked every deployment, but it didn't.  If those champions were to over worked, they directed everyone straight to Service Desk, which of course didn't know the application in detail, so Service Tickets would need to be created and routed to the application team delaying assistance.   In general I would estimate it worked 70% of the time.   And we generally knew when Champions were overworked, and prewarned leadership about complaints that would be coming.

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If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

Top Answer: Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

Citizen Developers: On the Rise?Citizen Developers: On the Rise?

Are citizen developers active in your organization? Compare your thoughts with other peers.

What are some common obstacles to implementing new technologies?

Top Answer: At the places I've been, the biggest obstacles to adopting new technologies have been the IT staff themselves. IT’s role is to be the interpreter who understands both what the business unit or department wants, and how we can find a technological solution. There wasn't a shortage of interesting ideas happening in the market, and people were always aspiring to do something better or different. But looking back, whether it was cloud or anything else, the biggest obstacle was my own staff, not the college. I could sell the college on the romanticism of cloud and say, “It's great that you think our data centers are secure and compliant. I don't want to let you see behind the curtain, but trust me, these cloud-based providers are doing a much better job of being compliant and auditing.” To the campus, everything was in the cloud anyway, because the servers that they used weren't sitting in their office. On the other hand, my own staff posed problems that cost me opportunities to strike at the right time, when the price was low enough to make trying worthwhile. We missed opportunities to capitalize on clever ideas that would've helped propel us forward. In higher education, new technologies could have been applied in any department, or even administratively. And when it's our own teams who are problematic, I don't think it's because they're lazy. I think it might be because they have a hard time lifting their heads up above the walls of their box to see what else is out there, and that they can do other things.

What should be the primary focus of modernization efforts: people or processes?

Top Answer: Rabinow’s Rule #23 of leadership states that If you have someone who is a dope at the top, you will have, or soon will have dopes all the way down. There are a lot of people who are thrust into different roles without understanding the potential ramifications, probably because they were brought in to provide a different perspective. But process improvement is also really important. A lot of people think technology will be that silver bullet to help with your modernization, and they forget about everything else. The reason why a lot of companies have come into this mess is probably because of the processes in place. But that could be because the wrong people were put in place. We never know.

Back to Business as Usual?Back to Business as Usual?

Will leaders feel comfortable carrying out business as they did before the COVID-19 pandemic?

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Are standard operating procedures (SOPs) valued across industries?

Top Answer: Coming from biotech in pharma, everything we did had to be done according to standard operating procedures (SOPs). I couldn't build a system without having an SOP with the hardening guidelines and everything I had to do for that server, or the work stations. Everything had SOPs and change control, and it was all documented. Everything had a remediation or response plan. When I went into software, it was as if all those practices went out the window because people didn’t care about them. It's hard to walk into those companies and say, "Hey, we have to follow a process here." They're like, "Nope. We have to get this pumped out in two weeks and you're not going to slow us down." That's often the biggest challenge.

If you are a current SAP customer, when do you plan to migrate to SAP S/4HANA?

Top Answer: No plan to migrate soon.

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