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AI Strategy in 2021

AI Strategy in 2021

How are decision-makers using AI technologies in 2021?

Is your organization currently investing in artificial intelligence (AI) tools?

87%Yes
13%No
0 views
566 responses

When will you invest in AI tools?

1%1-3 months
8%4-6 months
8%7-9 months
18%10-12 months
44%No set timeline
21%No plans to invest in AI tools
0 views
75 responses

Have you realized measurable results from your AI investments?

45%Yes
8%No
47%Too early to tell
0 views
490 responses

How do you measure success for your AI tool investments? Select all that apply (scroll down for more options)

7%We don’t
65%Reduced operational costs
44%Customer feedback (e.g., net promoter score)
40%Customer growth
42%Increased revenues
31%Employee feedback
56%Increased operational efficiencies (i.e., time saved)
46%Key performance indicators (KPIs)
25%Objectives and key results (OKRs)
0%Other
0 views
489 responses

How has your investment in AI changed this year relative to the last 12 months?

11%>25% increase
17%16 - 25% increase
22%10 - 15% increase
31%<10% increase
16%Unchanged
1%<10% decrease
1%16-25% decrease
1%>25% decrease
0 views
488 responses

How do you expect your investment in AI to change over the next 12 months?

10%> 25% increase
17%16 - 25% increase
24%10 - 15% increase
28%<10% increase
18%Unchanged
1%<10% decrease
1%16-25% decrease
0%>25% decrease
0 views
487 responses

Are you currently using AI tools in any of the following areas? Select all that apply (scroll down for more options)

42%Customer relationship management (CRM)
59%Business intelligence (BI)
50%Productivity (e.g., intelligent automation)
33%Engineering / Development
57%Data science / machine learning (ML)
16%Computer vision
24%Text analysis / generation
23%HR and talent management (e.g., hiring, onboarding, human capital management etc.)
36%Cybersecurity / risk management
2%None of these
0%Other
0 views
486 responses

Do you feel your organization is keeping pace with your competitors when it comes to AI investment?

76%Yes
24%No
0 views
485 responses

What are the primary drivers for investing in AI? Select all that apply (scroll down for more options)

62%Automation of workflows/processes
50%Improving data quality
58%Reduce human error
49%Reduce data processing time
43%Reduce costs
47%Increase innovation
36%Improving customer relationship management (CRM)
30%Identifying new growth/marketing opportunities
21%Improve compliance
7%Regulation
1%Other
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559 responses

What aspects of business AI adoption present the biggest challenge? Select all that apply (scroll down for more options)

48%Adoption costs
60%Finding the right tool for specific goals
50%Employee training
28%Employee buy-in
48%Integration
38%Management and optimization
31%Business buy-in
21%Compliance
2%None of these
2%Other
0 views
559 responses

What are you most concerned about with AI in business operations? Select all that apply (scroll down for more options)

35%Data biases
48%Rising costs
45%Lack of measurable results
48%Noisy data (too much data to gain understanding)
48%Cybersecurity risk (e.g., AI tool software supply chain)
42%False positives
22%Workforce impact (e.g., layoffs)
3%None of these
1%Other
0 views
559 responses

To what extent do you agree with the following: “AI will soon be fundamental to a successful digital strategy.”

21%Strongly agree
73%Agree
6%Disagree
0%Strongly disagree
0 views
559 responses